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REFUND POLICY

Effective Date: 7 September 2024
 
1. Introduction

Thank you for choosing Pizza Central HK. We strive to ensure your satisfaction with every order. This Refund Policy outlines the conditions under which refunds may be issued.

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2. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Order Issues: If there is a mistake with your order (e.g., wrong items, missing items) or if the order is not as described.

  • Delivery Problems: If your order is significantly delayed or if the delivery does not meet the quality standards expected.


3. Requesting A Refund

To request a refund, please notify us immediately upon receiving your order. Provide your order number and a brief description of the issue. In the event of a dispute regarding a refund request, we reserve the right to make the final decision.


4. Refund Process

  • Assessment: Once we receive your refund request, we will assess the issue and determine if a refund is warranted.

  • Resolution: If approved, refunds will be processed to the original payment method within 3-5 business days. Please note that due to potential banking and credit card processing delays, it may take additional time for the refund to reflect on your account.


5. Non-Refundable Items

Certain items or situations may not be eligible for a refund, including but not limited to:

  • Change of mind or accidental orders.

  • Orders that have been consumed or disposed of.

 

6. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on our website with an updated effective date.


7. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Email: info@pizzacentral.hk
Phone: 5513 7548
Address: Shop C, Lower Deck, Ferry Pier 7, Central, Hong Kong

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